Case Study
Central and Cecil

Central and Cecil, a provider specialising in homes for individuals aged over 55, required comprehensive water hygiene compliance services for their domestic properties, including sheltered housing and extra care schemes across London. Working as a subcontractor for BSW Heating Limited, Envirocure delivered a five-year contract covering all water hygiene compliance checks and associated remedial works identified through risk assessments.

Scope of Work

The contract involved providing water hygiene services for a diverse range of domestic properties housing elderly and vulnerable residents. As part of our service, we:

Conducted all water hygiene compliance checks and remedial works.
Developed a Resident Risk Register during the mobilisation phase to ensure tailored service delivery for elderly, infirm, disabled, and other vulnerable individuals.
Collaborated with Scheme Managers to minimise disruption during visits.
Attended monthly contract meetings with BSW Heating and provided KPI data specific to our work.
Delivered services in compliance with our Legionella Control Association (LCA) accreditation.

Client: Central and Cecil (via BSW Heating Limited)

Contract Value:£160,000 per annum

Duration:March 2018 - March 2023

Resident Safety and Tailored Training

Given the vulnerabilities of many residents, we implemented tailored approaches, including:

Resident Profiling and Risk Register: Detailed profiling conducted at the start of the contract enabled us to establish a plan and Resident Risk Register, updated regularly to adapt to resident needs.
Dementia Friends Partnership: We partnered with Dementia Friends to provide tailored training for our entire delivery team, ensuring sensitive and effective communication with vulnerable residents.
GDPR Compliance: All resident data was stored and handled in compliance with GDPR regulations.

Engineer Expertise and Professionalism

Envirocure’s directly employed engineers brought a wealth of experience to the contract:

Qualifications and Approvals: Engineers are City and Guilds qualified, DBS (enhanced) approved, and fully compliant with LCA service standards.
Professional Presentation: Engineers wear Envirocure-branded uniforms, drive liveried vehicles, and display photographic ID during visits.

Social Value Contributions

In partnership with BSW Heating, Envirocure delivered social value through initiatives like:

Garden Refurbishment Project: At an extra care scheme in Teddington, our volunteers cleared overgrown plants and weeds, prepared raised beds, painted fencing, and planted new greenery, improving the outdoor environment for residents.

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